A payment was made but the invoice is still unpaid
The client paid but CoreInto did not record it. Check the gateway log, the notification address and the gateway's mode.
Look at the gateway log first#
Billing > Gateway Log shows every answer a provider sent to CoreInto. If there is an entry for the payment, it says why it was not recorded: a bad signature, a different amount or currency, or an event CoreInto does not use.
No entry at all#
The provider did not reach CoreInto. Check that the notification address on the gateway's settings page is entered in the provider's dashboard exactly, that your site is reachable over HTTPS, and that no firewall or security plugin blocks the provider.
Test mode and live mode#
A payment made in the provider's live mode is not seen by a gateway set to test keys, and the other way round. Check that both sides use the same mode.
Recording it by hand#
Once you have confirmed the payment with the provider, open the invoice and record the payment with the provider's transaction reference. Everything that follows a payment happens as usual: the service is unsuspended, the due date moves on and the receipt is sent.
Something missing? Ask in the community or open a ticket.