The hosting account was not created
An order was paid but no account appeared on the server. Check pending module actions, the module log and the product's settings.
Pending Module Actions#
Open Utilities > Pending Module Actions. If the server could not be reached or refused the request, the action waits there with the error. Fix the cause and run it again.
The module log#
Utilities > Logs > Module Log shows every request to the panel and its answer, with passwords hidden. The panel's own message usually says what is wrong: a username already in use, a package that does not exist, a full server.
The product's settings#
Check that the product uses the right module, server group and package, and when it creates the account: on order, on first payment or on acceptance. An order set to wait for acceptance needs staff to accept it.
The server's settings#
Press Test connection on the server. If it fails, the host name, port, username or token is wrong, or the server cannot be reached from your CoreInto server.
Something missing? Ask in the community or open a ticket.