Emails are not being sent
Clients do not receive invoices or welcome emails. Check the queue, the sending method, SPF and DKIM, and the email log.
Look at the email log#
Utilities > Logs > Email Message Log shows every email CoreInto made and whether it was sent. If emails are there but marked failed, the reason is shown.
Is the queue being sent?#
Emails are sent from a queue by the automation. If the cron job is not running, emails wait. See the cron job is not running.
The sending method#
Under General Settings, Mail tab, check the method. The server's mail program works on most hosting but is often marked as spam; an SMTP server or a transactional email service is more reliable. Send a test from the settings page.
Arriving as spam#
Make sure the sender address is on your own domain, and that the domain has SPF and DKIM records for the server or service that sends the mail, and a DMARC record. Your hosting control panel can usually set these up.
A client turned it off#
Clients can turn some kinds of email off in their profile. Staff can see this on the client's page.
Something missing? Ask in the community or open a ticket.