The admin area says the licence is restricted
What the Licensed, Grace and Restricted states mean, what still works, and how to get back to full use.
The three states#
- Licensed: everything works.
- Grace: the licence server could not confirm the licence recently, or the term has ended; everything still works for the grace days while CoreInto keeps checking.
- Restricted: the admin area is limited to the licence page. Provisioning stops and staff cannot add clients, but the client area, payments and automation carry on, so your clients can still pay.
Getting back to full use#
- If the plan's invoice is unpaid, pay it at system.coreinto.com, then press Check now on Utilities > CoreInto Licence.
- If the site moved to a new domain or folder, ask for the key to be reissued.
- If the server cannot reach the licence server, check that outgoing HTTPS from your server is allowed.
- To change plans, enter the new key on the licence page.
Something missing? Ask in the community or open a ticket.